Privacy Policy
Effective Date: 02/14/2026
Your privacy matters to us. This page explains what information we collect when you shop at Cosplay Collectibles, what we do with it, and what choices you have.
We've written this in plain English because privacy policies shouldn't require a law degree to understand.
The Quick Version
We collect the information needed to send you your swords and collectibles: your name, address, email, and payment details. We use it to process orders, ship products, and occasionally send you deals (you can opt out anytime). We don't sell your information to random companies. We share it only with services that help us run the business - like shipping carriers and payment processors.
Want the details? Keep reading.
Who We Are
Cosplay Collectibles is an online store selling replica swords, knives, collectibles, and related products. We're based in New York, United States.
When we say "we," "us," or "our," we mean Cosplay Collectibles.
When we say "you" or "your," we mean you - the person visiting our website or buying from us.
Information We Collect
Information You Give Us Directly
When you shop with us, you provide:
Account Information
● Name
● Email address
● Password (encrypted, we can't see it)
● Phone number
Order Information
● Billing address
● Shipping address
● Payment card details (we don't store full card numbers)
● Purchase history
● Custom engraving text or special instructions
Communication
● Messages you send through our contact form
● Live chat conversations
● Emails you send us
● Product reviews you write
Information We Collect Automatically
When you visit our website, we automatically collect:
Technical Information
● IP address
● Browser type and version
● Device type (phone, computer, tablet)
● Operating system
● Time and date of your visit
● Pages you viewed
● How long you stayed on each page
● Where you came from (which website referred you)
Shopping Behavior
● Items you viewed
● Items you added to cart
● Items you purchased
● Search terms you used
● Abandoned carts
We collect this through cookies and similar technologies. More on that below.
How We Collect This Information
We get your information in three ways:
1. You Give It to Us When you create an account, place an order, sign up for emails, or contact customer service.
2. We Collect It Automatically When you browse our website, cookies and tracking tools gather data about your visit.
3. We Get It From Others
● Payment processors tell us if your payment went through
● Shipping carriers tell us when your package was delivered
● Social media platforms (if you interact with our ads or pages)
Why We Need Your Information
We collect and use your information for specific reasons:
To Run Our Business
Process Orders. We need your name and address to ship you a sword. We need your email to send order confirmations. This is pretty straightforward.
Handle Payments. Payment processors need your card info to charge you. We don't store your full card number - they handle that securely.
Provide Customer Service. When you contact us with a question, we need your order info to help you. We keep records of conversations to resolve issues.
Prevent Fraud. We check orders for suspicious activity. If someone's using a stolen card or a fake address, we need to catch it.
To Improve Your Experience
Remember Your Preferences. When you log in, we remember your shipping address so you don't have to type it every time.
Show You Relevant Products. If you looked at katanas, we might show you related items. If you're clearly interested in anime swords, we won't spam you with Viking axes.
Make the Website Better. We analyze how people use our site to fix problems and improve navigation. If everyone's confused by the checkout process, we need to know.
To Market Our Products
Send Promotional Emails. We'll email you about sales, new products, and special offers. You can unsubscribe anytime - there's a link at the bottom of every email.
Show You Ads. You might see our ads on Facebook, Instagram, or other websites. This happens through retargeting - if you visited our site, we can show you ads elsewhere.
To Comply With Laws
Legal Obligations Sometimes we're required to keep records or share information with authorities. For example, if law enforcement has a valid warrant, we cooperate.
Tax Records We keep transaction records for tax purposes.
Who We Share Your Information With
We don't sell your personal information. Period.
We do share it with service providers who help us operate:
Essential Business Partners
Shopify Our website runs on Shopify. They process orders and store data. They have their own privacy policy.
Payment Processors Stripe, PayPal, and credit card companies process payments. They handle your card info securely. We never see your full card number.
Shipping Carriers USPS, UPS, FedEx, and other carriers need your address to deliver packages. They use it only for shipping.
Email Service Provider We use email services to send order confirmations, shipping notifications, and promotional emails.
Optional Services
Analytics Tools: Google Analytics and similar tools help us understand website traffic. They collect anonymized data about visitors.
Advertising Platforms: Facebook, Google Ads, and other platforms help us show ads to potential customers. They use cookies to track who's seen our ads.
Customer Service Tools Our live chat software processes your messages and contact info.
Legal Requirements
Government Authorities We'll share information if required by law, court order, or government request. For example, if there's a fraud investigation or a legal dispute.
Business Transfers: If we sell the company or merge with another business, customer information transfers to the new owner.
Cookies and Tracking
What Are Cookies?
Cookies are tiny files stored on your device when you visit websites. They remember things like your shopping cart and login status.
What Cookies We Use
Necessary Cookies Required for the website to work. These remember your cart, keep you logged in, and process checkout. You can't disable these if you want to shop.
Analytics Cookies Track how people use our site - which pages are popular, where people get stuck, etc. Help us improve the website.
Advertising Cookies Allow us to show you relevant ads on other websites. These track your interests based on your browsing.
Preference Cookies Remember your choices like language, currency, or whether you've dismissed certain popups.
How We Protect Your Information
We take security seriously, but we're also realistic about it.
What We Do
Encryption: Payment information is encrypted using SSL/TLS. That's the lock icon you see in your browser.
Secure Servers Our data is stored on secure servers managed by reputable providers.
Limited Access Only employees who need access to customer data can view it. We don't let the warehouse guy browse customer emails.
Regular Updates: We keep our systems updated with security patches.
The Reality Check
No system is 100% secure. Data breaches can happen to anyone - even major corporations with huge security budgets.
We do our best to protect your information, but we can't guarantee absolute security. If you're concerned, use unique passwords and monitor your credit card statements.
If we experience a data breach, we'll notify affected customers as required by law.
How Long Do We Keep Your Data
We keep your information as long as necessary for business and legal reasons.
Active Customers If you have an account and shop regularly, we keep your data indefinitely (until you ask us to delete it).
Inactive Customers If you haven't ordered in several years, we might delete old data to free up space.
Marketing Lists: If you unsubscribe from emails, we keep your email on a "do not contact" list so we don't accidentally re-add you.
Support Conversations: We keep customer service records to reference if you contact us again with the same issue.
Your Rights and Choices
You have control over your personal information.
Access Your Data
Want to see what information we have about you? Email us at support@cosplaycollectibles.com and request a copy. We'll send it within 30 days.
Correct Your Data
If your address, email, or other info is wrong, you can update it yourself by logging into your account. Or contact us, and we'll fix it.
Delete Your Data
Want us to delete your account and information? Email us, and we'll do it.
Note: We might need to keep some records for legal reasons (like tax records or fraud prevention), but we'll delete everything we can.
Opt Out of Marketing
Don't want promotional emails?
● Click "unsubscribe" at the bottom of any marketing email
● Log in to your account and update email preferences
● Email us at support@cosplaycollectibles.com
You'll still receive order confirmations and shipping notifications - those aren't marketing.
Object to Processing
If you're in certain regions (like Europe), you can object to how we use your data. Contact us to discuss specific concerns.
Information About Children
Our products are for adults only. You must be 18 or older to use our website or purchase from us.
We don't knowingly collect information from anyone under 18.
If we discover that someone under 18 has provided us with personal information, we'll delete it immediately.
Parents: If you believe your child has given us their information, contact us right away at support@cosplaycollectibles.com.
International Customers
We're based in the United States. If you're ordering from another country, your information will be transferred to and processed in the US.
Different countries have different privacy laws. By ordering from us, you consent to your information being handled according to US privacy laws and this policy.
Third-Party Websites
Our website links to other sites - social media, payment processors, review platforms, etc.
We're not responsible for their privacy practices. When you click to another site, you're subject to their privacy policy, not ours.
Read their policies before providing information.
Changes to This Policy
We'll update this privacy policy occasionally to reflect changes in:
● Our business practices
● Technology
● Legal requirements
● Customer feedback
When we make changes:
● We update the "Effective Date" at the top
● The updated policy will be posted on this page
Your continued use of our website after changes means you accept the updated policy.
We recommend checking this page periodically to stay informed.
Marketing Communications
What We Send
If you opt in (or don't opt out), we'll send you:
● New product announcements
● Sales and promotions
● Discount codes
● Tips for collectors and cosplayers
● Seasonal campaigns
What We Don't Send
We won't:
● Spam you constantly
● Share your email with other companies
● Send you unrelated stuff
How to Stop Emails
Every marketing email has an "unsubscribe" link at the bottom. Click it, and you're done.
You'll still receive:
● Order confirmations
● Shipping notifications
● Responses to your customer service inquiries
These are transactional emails, not marketing, and you can't opt out of them.
Data Security Incidents
Despite our security measures, data breaches can happen.
If we experience a security incident that affects your personal information, we'll:
● Investigate immediately
● Contain the breach
● Notify affected customers as required by law (usually within 72 hours)
● Take steps to prevent future incidents
We'll be transparent about what happened and what information was compromised.
Your Responsibilities
We do our part to protect your information, but you need to do yours:
Protect Your Password: Don't share it with anyone. Use a strong, unique password. Change it if you think it's been compromised.
Use Secure Devices: Don't log into your account on public computers or unsecured Wi-Fi without a VPN.
Monitor Your Accounts: Check your credit card statements regularly for unauthorized charges.
Report Issues: If you notice suspicious activity on your account, contact us immediately.
Keep Your Info Updated: Make sure your email and phone number are current so we can reach you if there's a security issue.
Contact Us About Privacy
Questions about this privacy policy? Concerns about how we handle your data? Want to exercise your privacy rights?
Email: support@cosplaycollectibles.com
Subject Line: Privacy Question
Phone: +1 (908) 913-0514
We'll respond within 5 business days.